Customer information privacy policy

This Privacy Policy discloses the manner in which we collect, store and process information or personal data ("Personal Information") of our customers through the Website. We are committed to protecting the confidentiality of customers' personal information, and will make every effort and use appropriate measures to the aim that the information that customers provide to us during the use of the Website is secure and protected from unauthorized access.
 

However, we do not guarantee to prevent all unauthorized access. In case of unauthorized access beyond our control, the company shall not be liable in any way for any claim, dispute or damage arising out of or in connection with such unauthorized access.
 

To better understand the policy in the collection, storage and use of personal information of users of this Website, please read the privacy policy below:
 

1. Purpose and scope of personal information collection

In order to access and use some services at the Website, you may be required to register with us personal information (Email, Full name, Contact number,...). All declared information must ensure accuracy and legality. Our website does not assume any responsibility related to the law of declared information. We may also collect information about your visits, including the number of pages you view, the number of links you click and other information related to connecting to our Website. We also collect information that your Website browser uses when accessing the Website, including: IP address, type of language spoken, time and addresses to which the access is reached.
 

2. Scope of information use

The information collected through classicfinewine.vn Website will help us:

- Customer support when purchasing products

- Answer customer questions

- Conduct customer surveys

- Carry out promotional activities related to the products and services of the Website classicfinewine.vn

– If you need to request support or have questions that need answers to transfer information to us through info@classicfinewine.vn Website, you will be required to register with us personal information (Email, Full name, Contact number...). All declared information must ensure accuracy and legality. classicfinewine.vn website does not assume any responsibility related to the law of the declared information.

– If necessary, we may use this information to contact you directly in the form of: open letters, orders, thank you letters, technical and security information, .....

We are committed to using Customer's personal information in accordance with the notified purposes and scope. In case of any scope of use arising out of the purpose and notice, we will send notice all of you and only use it with your consent.
 

3. Information storage time

We will store the personal information provided by customers on our internal systems during the process of providing services to customers or until fulfilling the purpose of collection or when customers request to cancel the provided information.
 

4. People or organizations that may have access to information

Customer agrees that: In case of necessity, the following authorities/organizations/individuals have the right to access and collect their information, including:

- Board of Directors

- Competent authorities

- The complainant proving the Customer's violation (if any)
 

5. Address of the unit collecting and managing personal information

Classic Fine Wine Company Limited

Business registration license No. 0317626741 issued by Department of Planning and Investment of Ho Chi Minh City on Decmber 29th, 2022

Headquarters: 31 Street No.07, Quarter 5, Ward An Phu, Thu Duc City, Ho Chi Minh City

Phone: 086 618 1688

Email: info@classicfinewine.vn
 

6. Methods for customers to access and edit their personal data

Customers have the right to self-check, update, adjust or cancel any of their information by logging into their account and accessing the administration page of their account or contacting the Administration for support. However, any amendment, addition or cancellation of any personal information must still comply fully and strictly with the regulations on account registration information on the webiste.
 

7. Commitment to protecting customers' personal information

We are committed to protecting your personal information in every way possible. We will use a variety of information security technologies to protect this information from unintended retrieval, use, or disclosure. We recommend that you keep the information associated with your access password confidential and not share it with anyone else. If you use a shared computer, you should log out, or exit all open Website windows.
 

8. Mechanism for receiving and resolving complaints related to personal information

Customers have the right to send complaints about the disclosure of personal information to 3rd parties to the administration of classicfinewine.vn Website, via the company address or Email: info@classicfinewine.vn

The Company is responsible for implementing technical and professional measures to verify the reflected contents.

The processing time for reflection in relation to personal information is 7 days.
 

9. Contact Information

We are always willing to get comments, contacts and feedback from you about this "Privacy Policy". If you have any questions, please contact Phone: 086 618 1688 Email: info@classicfinewine.vn